Contact Information

ADDRESS
Gothaer Str 6,
40880 Ratingen
Germany

PHONE
+49 211 43 71 89 0

OPENING HOURS
SALES TEAM - 10.00 to 20.00
ACCOUNTS TEAM - 10.00 to 18.00

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I place a wholesale order?

You can place orders directly through our online portal, via email, or by contacting your dedicated account manager.

New customers must first register a business account and provide a valid VAT/Tax ID.

 

What is the Minimum Order Quantity (MOQ)?

To maintain wholesale pricing, we typically require a minimum order of one Master Box per SKU. For total pallet or truckload orders, please refer to our current price list for tiered discounts.

Do you offer international shipping?

Yes, we deliver to all countries within Europe. Whether you are based in Germany, France, Scandinavia, or the Baltics, we specialize in cross-border distribution and coordinate both pallet and full-truckload freight to your location.

What are the typical lead times for European deliveries?

While regional orders are usually processed within 24–48 hours, deliveries to other European regions typically arrive within 3–7 business days, depending on the distance and carrier schedules.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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